Getting People to Answer

What do you do when people in the workplace ignore you, even though you need them for work? How can you use influence when you don’t have raw power, to get answers?

A Navy Lieutenant Commander (LCDR) came into my office recently. “Sir, I have emailed Lt. Col X several times and she hasn’t answered yet. All I get is radio silence. Could you help?” This young officer was voicing a concern that I hear frequently; someone that they are trying to work with, or get something from, wasn’t answering. Or at least they weren’t answering fast enough to suit us at higher headquarters. When faced with such a problem, many junior staffers go to the Boss, hoping that he or she will contact the person and get immediate results. Sometimes if the issue is urgent that is the right approach. Sometimes even going directly to the boss of Lt. Col X is the best approach. Often, however, it is better for the junior staffer to get the information themselves, and there are many ways to do that. I have been faced with similar problems in the past and have learned the hard way that, unless the issue is urgent, I need to exhaust my options for resolving problems, such as radio silence from someone I am supposed to work with, before going further up the chain.

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Chaplains and Doctors in the US Military

Soldiers are in the business of war, and health, physical and spiritual, is required. Chaplains and doctors work together to optimize both. 

Chaplains and doctors in the military are both special staff officers to the unit commander. Chaplains are de facto and de jure non-combatants under the Geneva Convention, while doctors can be combatants but their primary responsibilities are to heal, not to kill. As such, chaplains and doctors in the military should work closely together, and often do. Medicine involves all aspects of man, body, soul and spirit, and the religious work of the chaplain does the same. In Iraq I worked very closely with our Task Force chaplain, LTC Alvin Sykes. We shared a tent, along with LTC Alfonso Franqui, our Task Force chemical officer.

The US Army has had chaplains since 29 July 1775 and today there are over 3,000 chaplains in uniform representing over 140 different religious organizations. The role of chaplains in the US military is to meet the spiritual, and the some extent the behavioral health needs, of their soldiers. In a typical Army battalion there are 500-700 soldiers, one chaplain and one chaplain’s assistant. Those two people, called the Unit Ministry Team (UMT), are responsible for religious services, counseling, funerals, and a host of other duties. In Iraq and Afghanistan chaplains worked with local religious leaders to seek common ground to promote peace and prosperity.

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Communication in and between Military Organizations

It is easier to talk, and harder to communicate, than we realize. Here are a few tips in the military medical setting. The principles herein apply to any organization.

The Chairman of the Joint Chiefs of Staff, Army General Martin Dempsey, wrote in his Mission Command White Paper (3 April 12) “In the Joint Force 2020, operations will move at the speed of trust.” Good communication is one of the most important ways that people and organizations build trust. My purpose in this paper is to provide guidelines to help military medicine better communicate and improve trust.

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