How can we effectively brief our bosses, our peers, and other stakeholders to educate them on important issues, and in the end, achieve our goals?
A senior civilian official in the military health system was at a surgical conference with a young Navy colleague. They chatted, and in the course of their conversation the Navy surgeon mentioned some exciting things that he was doing in his clinic to improve access, operating room utilization and quality of care. The civilian official asked the younger man to prepare a talk to present to a group of senior leaders. Eventually word of this arrangement spread throughout the levels of command and my team was tasked with making sure that the brief accomplished its purpose.
The Navy surgeon was smart, industrious, and enthusiastic about his team’s accomplishments. Their record was impressive, providing more patient care with better outcomes, higher satisfaction and fewer resources than before. Operating room utilization improved, and the surgical fellowship, threatened by poor case mix and volume, was on firmer ground.
Continue reading “The Informative Brief”
What do you do when people in the workplace ignore you, even though you need them for work? How can you use influence when you don’t have raw power, to get answers?
A Navy Lieutenant Commander (LCDR) came into my office recently. “Sir, I have emailed Lt. Col X several times and she hasn’t answered yet. All I get is radio silence. Could you help?” This young officer was voicing a concern that I hear frequently; someone that they are trying to work with, or get something from, wasn’t answering. Or at least they weren’t answering fast enough to suit us at higher headquarters. When faced with such a problem, many junior staffers go to the Boss, hoping that he or she will contact the person and get immediate results. Sometimes if the issue is urgent that is the right approach. Sometimes even going directly to the boss of Lt. Col X is the best approach. Often, however, it is better for the junior staffer to get the information themselves, and there are many ways to do that. I have been faced with similar problems in the past and have learned the hard way that, unless the issue is urgent, I need to exhaust my options for resolving problems, such as radio silence from someone I am supposed to work with, before going further up the chain.
Continue reading “Getting People to Answer”